Orders placed after 12pm PST will ship the next business day. Orders placed after 12pm PST on Friday will ship out Monday.

Please note that we are not responsible for delays in shipment resulting from incorrect information provided during checkout. We request you to ensure complete accuracy of all information provided while placing your order.

Once your order has been dispatched from our warehouse, you should receive an email with the tracking number within 24 hours. If the email is not received, please check your spam folder.

We do our best to ensure the timely delivery of all orders. When selecting our free standard 3-5 business days shipping or priority 2 business days shipping option, please bear in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated time frame.

If you're missing items or a shipment, contact us within 30 days of ship date.

Due to hygienic and sanitary reasons there is a strict "No Refund" policy on used and opened products. No exceptions will be made. Human hair extensions and silk products are considered a hygienic product. This is an industry standard.

Altering the hair in any way is at your own risk and quality can not be guaranteed, therefore returns or exchanges will not be accepted once the product has been altered. Altering includes cutting, trimming, razoring, removing clips, toning, dying, coloring, purple shampoo, swimming in chlorine water & more. 

We are happy to accept a return or exchange for our 100% human hair clip-in extensions if it is requested within 30 days from the date of purchase. Please be aware that hair extensions are considered a hygienic product by law and we are unable to offer a return or exchange if the non-tamper plastic seal on your packaging is broken and/or the extensions are removed from the box. All Triple Threat Hair extensions come with a tester weft in the same color and quality as the set you’ve purchased so that you can be sure about your purchase before breaking the plastic seal.   

If you change your mind and wish to exchange an item for a different color, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unopened, unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.

If you change your mind and wish to exchange an item for a different color, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.

At No Basic Beauty, we strive to make your shopping experience  pleasant. Our team works prodigiously to fulfill and dispatch your orders as soon as we receive them. We are hence unable to cancel or make changes to your order once it is placed. We therefore request you to ensure that all shipping and billing details are accurate before you confirm an order. In the event of an error while placing your order or if you would like to cancel your order altogether, kindly email us immediately at info@nobasicbeauty.com with your name and order number. Please note that while we try our best to support your requests, we cannot always guarantee any order changes or cancellations.

No Basic Beauty is an e-commerce Hair extensions and silk brand, not a manufacturer.

All product details and descriptions are accurate to the best of our knowledge.

We reserve the right to refuse service to anyone. The reason to refuse service could include excessive duplicate returns or exchanges, failure to comply with our communication guidelines (display of profanity, racist or harmful remarks on our website, social media channels, emails, live chat, etc.) or suspected purchase to copy or duplicate our brand’s intellectual property. 

For more information, please contact us via email us at info@nobasicbeauty.com